Are your products guaranteed?

Yes. We guarantee that the biospecimens we send meet the pathological, physical, and histological characteristics highlighted on the Certificate of Analysis. If there is a discrepancy, we will replace the biospecimen at our cost. However, we cannot guarantee results or fitness for a particular purpose. If you are not entirely satisfied with the performance of any product, please fill out a claims form (link: Service Requests and Warranty Claims) or contact our customer service at +1 866 298 6077. They can answer any questions and, if appropriate, arrange a prompt refund or exchange.